MAINTAINING CLOSE CONTACT WITH CUSTOMERS & INCREASING SUCCESS
Nowadays, customer relationship management (CRM) ought to be directly connected to the marketing strategy, in this context the areas of customer care, relationship marketing and sales are of special relevance.
The customer information, stored by means of a CRM system, can be used in marketing purposefully, whilst in continuation of this dialogue an ever clearer picture of potential customers and their demands arises.
Document management – automated generation of:
- confirmations of order
- delivery notes
- information leaflets and much more
Through networking with the company website or online shops and ERP systems, furthermore many other opportunities and features arise, in order to get into the best-possible care contact with your customers.